FAQ

Buying Online

How can I place my order?

You can easily place your order by:

  • Adding products to your cart on our website shajamleatherwear.com

  • Contacting us on Facebook or WhatsApp
    Simply share your Name, Phone Number, and Delivery Address, and one of our Customer Care Representatives will confirm your order.

Can I change or amend my order once it has been placed?

If your order hasn’t been dispatched yet, we can make changes to it. Please contact our Customer Service Team as soon as possible, and we’ll do our best to assist you.

How can I pay for my order?

We offer:

  • Cash on Delivery (COD) across Pakistan

  • Bank Transfer / Deposit option (details available at checkout)

Can I get a discount?

Discounts are not applicable on the first order. However, you’ll receive a discount code with your first purchase, which you can use for future orders.

Delivery

Do you deliver outside Pakistan?

Currently, we do not deliver outside Pakistan, but we are working to expand our international delivery services soon.

What are the delivery charges?

  • Rs. 200 delivery charge on all orders below Rs. 3,600

  • Free delivery on orders above Rs. 3,600

How do I track my order?

Once your order has been shipped, you will receive a tracking ID via SMS or WhatsApp.
You can track your shipment through:

When will my order be delivered?

  • Within Sialkot: 2–3 working days

  • Outside Sialkot: 3–5 working days